A proven approach to Managed IT Services

For more than a decade, we have delivered a distinctive proactive approach to IT management known as the Aerra One Method. This method minimizes IT issues and establishes a reliable, predictable IT environment for our clients.

WE KNOW YOUR TIME IS VALUABLE

Our Managed IT Service Solution Frees up your team from the burden of IT management

We aim to help you reclaim the time spent managing IT, allowing you to focus on what matters most to you and your business. Imagine the value of freeing up that time—how could it impact your company’s growth? What benefits could you achieve if your team faced fewer IT disruptions each week?

With AerraOne’s managed IT services, you can confidently drive your business forward, supported by a dedicated IT team committed to ensuring your systems run seamlessly. Would 15 minutes be worth it to discuss your current IT management approach and explore whether AerraOne is the right fit for your company?

HOW DOES IT WORK?

We Partner With You To Support, Secure, Maintain, And Improve Your IT Infrastructure Through Our Four Service Delivery Teams.

Each team focuses on a specific area of IT management for your company, ensuring comprehensive coverage. There are no gaps, exceptions, or piecemeal add-ons—your entire IT infrastructure is seamlessly managed by AerraOne's highly skilled team.

For businesses with in-house IT staff, we provide supplemental resources and support. By working closely with your IT team, we blend their in-depth organizational knowledge with our managed IT services expertise, delivering the best of both worlds.

What Is Included?

We have four service delivery teams, and each one plays a critical role in our managed IT services.

With all these services included in your fixed monthly fee, you can forget about overage charges, on-site visit costs, or usage fees. Since we don’t bill for extra usage when you need us more, we’re fully committed to minimizing issues for your IT users.

  • SUPPORT

    Our support team consists of highly skilled, metrics-focused IT professionals dedicated to delivering exceptional customer service.

  • SECURITY

    An advanced managed security services program which delivers a defense-in-depth strategy protecting clients from a wide variety of threats.

  • STRENGTH

    Through a strategic, ongoing process, our strength team works to regularly maintain and align our clients’ IT environments with our list of 200+ best practices.

  • STRATEGY

    Our strategy engineers compile an Aerra One Method alignment report to develop a forward-looking roadmap, identifying areas for improvement to optimize your IT systems' efficiency..

How Much does It Cost?

Our cost structure is designed as a win-win arrangement. To minimize usage-based billing, we’ve integrated all aspects of IT management into your monthly agreement. This means that the fewer issues you encounter, the higher our margin becomes.

We proactively work to reduce IT issues at every opportunity, ensuring your team spends less time contacting support. This allows us to collaborate with you on larger goals, such as business growth, improved efficiency, or enhanced compliance and security.

Your monthly fee is based on the number of IT users in your organization, with the only additional costs being for upgrade or improvement projects. When you decide to implement new technologies that promise significant value, our professional services team will coordinate with you and any third-party vendors or developers to ensure seamless execution and optimal results.

MAKE THE SWITCH

Are you stuck with a Managed Service Provider that no longer meets your needs?

We understand that making decisions about information technology management is significant. If you're seeking managed IT services tailored for the distribution and wholesale industry, we’d love to share our methodology and explore if Aerra One might be the right fit for your business.

Are you considering switching managed IT service providers or enhancing your in-house IT department? Both transitions demand meticulous planning. At Aerra, we’ve successfully managed these changes before, and our proven onboarding methods are designed to win over even the most hesitant team members. Click the link below to view our Onboarding Roadmap and discover how your business can seamlessly transition to Aerra!

Let's Have A Conversation

Share a few quick details with us, and we can have a brief 15-minute conversation about your current approach to managing information technology and how AerraOne can support your needs.